Key Handling Systems' operates under the principle that QUALITY IS MEETING THE REQUIREMENTS THE FIRST TIME …EVERY TIME.  At Key, we firmly believe that a good measurement of quality is how much it costs when we do not DO IT RIGHT THE FIRST TIME. In our industry, the costs associated with not meeting requirements in a timely manner are enormously high. Therefore, in this highly competitive environment, quality is often the stone that can tip the scale in favor of one supplier over another. We thus strive every day to instill an attitude that ZERO DEFECTS is the only acceptable level of performance.

We emphasize CONTINUOUS QUALITY IMPROVEMENT in our daily operations. We have thus instituted cultural change within the organization, whereby every employee is encouraged to develop and maintain an environment where quality aspects are considered all the time, while striving toward the goal of ZERO DEFECTS in every aspect of our jobs.

Part of this culture change involves shifting the focus of our operations from reactive (fixing problems after they occur) to PROACTIVE, in an effort to FIND AND ELIMINATE ROOT CAUSES.

Key's products in the field provide the most outspoken and long-lived testimony to our ability to supply customers with quality products and services. However, to achieve our goals as stated above, we encourage our employees to embrace the idea that quality improvement does not begin and end at the job site or on the shop floor. Since Key Handling Systems is a highly interdependent technical organization, we all rely heavily on one another for information and support.

Due to this interdependence, we are all in fact customers and suppliers to each other. Therefore, as a truly quality-oriented organization, our goal of zero defects extends not only to the manufacture and installation of our products, but to all aspects of our jobs. This means clearly defining the requirements we place on external as well as internal suppliers, while understanding and meeting all requirements placed on us by our customers.